In placing an order the customer is agreeing to the terms stated below.

 

  • Cakes may contain traces of nuts.

  • 1 months notice for large cupcake orders (50+) or large individual cake orders is required, as items might need to be sourced & will be taken dependent on availability of dates etc..... 

  • Customers will receive a bespoke design from JJCakes. On occasions clients will submit photos of cakes for colour, which we endeavour to match colour-wise, however all cakes are handmade therefore colour differences may occur unless actual fondant samples are created by JJCakes & clients approve. These will be used to match too.

  • Any changes to pre-booked orders must be made at least 2 weeks before date of collection/delivery; these will be accommodated if possible & may incur extra charges.

  • Most cake orders will have various ribbons etc... as decoration around the cake & this is not edible, you will be advised of this. They must be removed from your cake before it is cut/eaten.

  • Whilst most of the flowers, figures and cake toppers are handmade in sugar, some are not & you will be advised of this. They must be removed from your cake before it is cut. 

  • Tiered Cakes will have a dowling/cake board structure to ensure stability of the cake whilst being stacked & for the duration of the celebration. You will be informed of this. They must be removed from your cake during the cutting of the cake.

  • You are responsible for ensuring that caterers/venues are aware of these facts.

 

CONSULTATION & FURTHER MEETINGS

  • There is a fee of £10 for a 1hr Design Consultation appointment & £15 for a 1hr Design Consultation appointment + 4 Cupcake samples (the fee must be paid in full on approval of agreed date & time via Paypal (Friends & Family payment so no charges are incurred on either side) or Internet Banking. Cake flavour/s to be arranged also prior to Consult Date).

  • If you wish to cancel or want to change your appointment, please let us know a minimum of 3 days prior to the date so as to stop any unnecessary baking & time.

  • The fee it will not be refunded if you do not show for an arranged Consultation.

  • Once you have decided on your cake/cupcake design & approved the quote etc....a deposit is required to secure the date & order in the diary. We can arrange another meeting, as this also gives you/us the chance to discuss any further details regarding the final design/s. This further 1hour meeting is then Free once deposit is received.

  • If after the initial & 2nd Consultation meeting you wish to book another Consultaion/taster-session, a fee of £10 will apply for each extra Consultaion & a further £6.00 per Box of 4 Cupcakes.

  • For quotes over £150, the Consult Fee of either £10 or £15 will be deducted from your Final Quote, IF you chose to use JJCakes as your CakeMaker.

DEPOSITS

  • A non-refundable deposit of 25% for all orders under £100 & 50% over £100, is required on all finalised orders.

  • Full payment is also required for special items bought in espeically for an order (ie. Personal/Personalised Wedding Cake Toppers etc....). This is to be added to the '%' deposit when the quote is approved by the client (this secures your baking date & allows me to work on items in advance). The full outstanding balance is due 1 week prior to the collection/delivery of the order.

  • All deposits are non-refundable as monies will be used in advance to purchase items needed ie. sugarpaste/gel colours/ingredients/decoration etc... & it also secures your date for baking/decorating etc.. deposit provides adequate compensation for any costs incurred (unless in the unfortunate event that "JJC" can no longer provide the service for the event, a full refund will be given).

  • If the final balance for your cupcakes/celebration cake is not received 1 week before collection/delivery a reminder will be sent. If no responce/payment is made within 24hours we will not be able to proceed with your order & you will lose your deposit that will have been used to purchase ingredients in advance & will have secured your date.

  • A refundable deposit (depending on how many tiers are ordered) for the acrylic stands is required when ordering your cupcakes/celebration cakes, with an individual hire charge of £2.50 per tier. The deposit will be refunded on the safe return of the stand or collection by myself, if this has been arranged.

 

PAYMENT METHODS

  • Deposits & Outstanding Balances can be made via Internet Banking (Account details will be provided), Paypal (Goods & Services Paypal Payments will charge me a 3.4% + 20p Fee, so please pay via Friends & Family Paypal if you wish to avoid these charges being passed onto you) or Cash in person to the "JJCakes" premises.

 

CANCELLATIONS

  • If you have to fully cancel your order for any reason, you will lose your non-refundable deposit as that will have been used to purchase items in advance & provides adequate compensation for any costs incurred.

  • You will also lose the advance cost of any special items/personalised items bought in espeically for your order.

 

DELIVERY / COLLECTION

  • All orders can be collected from us at "JJCakes" on the date & time previously agreed upon, or delivery can be arranged prior to your event/reception venue etc....delivery & setup charges will be incurred.

  • A disclaimer form will need to be completed by the Venue or person collecting the order (please advise them of this), they will be advised of the correct storage & transportation instructions, I will retain a copy.

  • We cannot be held responsible for any interference with the completed cake/cupcakes once it has been collected/delivered.

  • Once collected/delivered the cake is no longer "JJCakes" responsibility, please inform your venue of this.

ONLINE ORDERS

  • At least 2 days must be given after date of order for pickup - unless otherwise agreed by JJC

  • All online orders are non refundable as cakes are made to order. If you have made a mistake in ordering we must be notified immediately.

  • You will be notified by JJC when your order is ready for pickup.