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In placing an order the Client & JJCakes is agreeing to the terms stated below.

  • Cakes may contain traces of nuts, please ask.

  • JJCakes will take on a maximum of 2 Weddings per week to assure the continued high quality of work that JJCakes produces.

  • There is a minimum order of 12 Cupcakes for a 'Bespoke Cupcake Only' order & 1 flavour of Sponge/Buttercream per 12 Ordered. For larger orders flavours can be *Mix 'n' Matched* to create various flavours.

  • 1 months notice for large cupcake orders (50+) or large individual cake orders is ideally required, as items might need to be sourced & will be taken dependent on availability of dates etc...

  • Photographs can be supplied of designs you wish JJCakes to use for design inspiration, but designs will never be copied 100% as they are the design & intellectual property of other Cake Makers/Designers & JJCakes prides itself on bespoke & unique Cakes designs wherever possible. JJCakes will endeavour to follow a design for inspiration & will always provide a sketch/design for final approval.

  • We endeavour to match colour-wise from supplied photographs, however all cakes are handmade therefore colour differences may occur unless sugarpaste samples are organised & created by JJCakes for approval by the Client. These will be used to match too.

  • Clients will always receive a bespoke sketch/design from JJCakes (for their Celebration Cake or Wedding Cake design) for final approval (possibly illustrated by Googled images to refer to certain decorations) before a deposit/retainer is organised.

  • I may provide Clients with Googled images to refer to for certain Sugarpaste designed Cupcake decorations (if I have not made them before) to gain approval before a deposit/retainer is organised, toppers are made a few days in advance to harden up to allow for ease of application to the Cupcake & to retain its shape if domed.

  • I may provide Clients with Googled images to refer to for certain Edible Image Cupcake decorations (if I have not made them previously or have not heard of the product etc...) before a deposit/retainer is organised. I will source the Edible Print designs (if supplied by the client I will download them), and in some cases, I might provide the sheet/s to be approved a day or two in advance since I print the day before the job is due. This way, I can ensure the right images have been selected. If approved they will be printed, if new designs are required they will be sourced.

  • Edible image toppers are created ideally the day before the order is due. It's best to apply edible images to a cake/cupcake topper the day of or the day before the event to ensure the image's quality and stability, as the elements/moisture (in the air) can damage edible images.

  • Cakes are ONLY booked & your 'Caking' slot reserved in the JJC Diary, when a Deposit or Full Balance is paid. An enquiry is not a confirmed order & will not have been reserved a slot in the JJC Diary.

  • A 'Rush-Order-Fee' of 20% will be applied to the Cake Quote (not delivery/setup) if an Order is required within a 3-day-turn-around. This is a specific charge that is added to an order to compensate for work that needs to be done in a very short space of time & additional labour that is incurred ie. additional purchasing of further ingredients & the sourcing of bespoke items.

  • A 'Holiday-Surcharge-Fee' of 20% will be applied to the Cake Quote (not delivery/setup) if the order is booked for a Bank Holiday.

  • JJCakes will not be available for Christmas Day/Boxing Day OR New Years Day Deliveries.

  • Any changes to pre-booked orders must be made at least 2 weeks before date of collection/delivery; these will be accommodated if possible & may incur additional charges.

  • JJCakes will ask you to confirm a flavour for the Sponge & the Buttercream (plus any fillings if required). If not specified ALL order will be base on on our original Classic flavour Vanilla Sponge + Vanilla Buttercream.

  • If an order requires any allergy needs, please specify & JJCakes will try to accommodate..

  • Some cake orders will have various ribbons etc... as decoration around the cake & this is not edible, you will be advised of this. They must be removed from your cake before it is cut/eaten.

  • Whilst most of the flowers, figures and cake toppers are handmade in sugar, some are not & you will be advised of this. They must be removed from your cake before it is cut/eaten.

  • With Edible Printed Designs we do not alter Clients supplied Artwork & will print straight from supplied files, this could result in a colour variation due to Edible substrate used & supplied file format. There is an option to use JJCakes to redraw supplied artwork if required. Charges will be sent to Clients for various 'Cost Options'.

  • Tiered Cakes will have a dowling/cake board structure to ensure stability of the cake whilst being stacked & for the duration of the celebration. You will be informed of this. They must be removed from your cake before it is cut/eaten. 

  • You are responsible for ensuring that caterers/venues are aware of these facts if JJCakes is not involved in assembling the Cake onsite.

 

CONSULTATION & FURTHER MEETINGS

  • There is an initial Consultation Fee of (Option A) 1hr design consultation appointment - £20.00 / (Option B) 4x Cupcake Samples - £5.00 (Based on 4 'Classic' Flavours priced extra at £5.00...'Speciality/Bespoke' will incur additional charges, the Cupcake Samples fee is non-deductible from the final quote if you take on our Services) / (Option C) Combine Option A & B £25.00.

  • The Consultation Fee must be paid in full on approval of agreed date/time & within 3 days of consultation to allow for the baking of samples (not inclusive of UK Public Holidays).

  • The Consultation Fee/Samples Fee is to be paid via Internet Banking OR PayPal payment ('Trusted/Friends & Family' Option so no charges are incurred on either side). 

  • Sample Cupcake Sponge/Buttercream Favour/s will be arranged prior to consultation date.

  • If you wish to cancel or want to change your consultation appointment, please let JJCakes know a minimum of 3 days prior to the date so as to stop any unnecessary baking & time.

  • The Consultation Fee/Samples Fee will not be refunded if you do not show for an arranged consultation.

  • Polystyrene 'Dummy Cakes' can be arranged & bought to Consultations to confirm the height of the Cakes required. Photographs of Dummies or past JJCake Jobs can be supplied for reference, but please refer to a standard 'inch' ruler/or Tape Measure to be assured of the correct height of the Tiered Cake that is to be ordered as dummy cake sizes are not always exact.

  • Once you have decided on your Cake/Cupcake design & approved the quote etc....a deposit is required to secure the date & order in the diary. A further Consultation can be arranged if you wish, as this also gives you/us the chance to discuss any further details you may want regarding the final design/s. This further 1hour consultation is then Free once a deposit is received.

  • If after the initial & 2nd (Free) consultation you wish to book a further consultation/sample box, a further Consultation Fee of £20 will apply for each additional 1hr & sample box/es will be made available for a further Samples Fee & quoted as per requirements.

  • For Cake/Cupcake quotes over £200.00 (NOT including Special Item Purchases/Stand Hire/Delivery & Setup charges), only the initial Consultation Fee (£20.00) will be deducted from your final cake/cupcake quote, IF you chose to use JJCakes as your Cake Maker (the Cupcake Samples are non-deductible from the final quote if you take on our Services).

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QUOTES

  • A JJCakes Quote is valid for 3 months, as costs of ingredients & consumables change.

  • Outside the 3 months, JJCakes will need to re-quote.

  • All quotes will include a full outline of the Design/Flavour/Size (please refer to a standard 'inch' ruler to be assured of the correct height of the Cake that is to be ordered if no viewing has taken place at a Consultation) & Colour (please provide a swatch if a certain colour is required & this will be matched as near to it as possible) & all Stand/Delivery/Setup Charges.

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DEPOSITS​

  • A 'Deposit/Retainer Fee'** of 25% (includes Consumables + Stand/Delivery & Setup charges etc...) is required for all quotes under £100. A 'Deposit/Retainer Fee'** of 50% is required for all quotes over £100, on all finalised orders.

  • In addition to the 'Deposit/Retainer Fee'**, full payment is also required for ALL special items purchased for an order (ie. Personal/Personalised Wedding Cake Toppers, Cupcake Wrappers etc....). This is a 'Bespoke Items Charge' & will be added to the 'Retainer Fee'** when the quote is approved by the client, as these are bespoke purchases that need to be made in advance.

  • The full outstanding balance is then due 1 week prior to the collection/delivery of the order.

  • If the 'Outstanding Balance' for your Order is not received within the 1 week before the collection/delivery date, a reminder will be sent. If no response/payment is made within 48hours of the reminder, JJCakes reserves the right to cancel your order & you will lose your 'Deposit/Retainer Fee' that will have been used at this stage to purchase ALL ingredients & sundries in advance.

  • As per your quote, a 'Refundable Deposit' is required for the acrylic 'Tower' stands when ordering your cupcakes/celebration cakes, with an individual hire charge per tier.

  • The 'Refundable Deposit' will be refunded on the safe return of the stand (by Client as per information on your Invoice) or collection by JJCakes (chargeable as per Delivery costs as a Collection cost), if this has been arranged prior to the date.

  • In the event that the stand is not returned or it is damaged, monies will be used to replace lost or damaged pieces possibly resulting in no 'Refundable Deposit' being returned.

  • In the unfortunate event that JJCakes can no longer provide the service for your event/celebration, a refund will be given for the Consumables + Stand/Delivery/Setup charges & ALL Bespoke items bought in especially for an order will be handed over. An alternative trusted 'Cake Business' name/s will be supplied,

 

PAYMENT METHODS

  • 'Deposit/Retainer Fee'**/Bespoke Items Charge & 'Outstanding Balances' can be made via Internet Banking (Account details will be provided) OR Cash (to be dropped off at the JJC Premises - At the discretion of JJC).

  • At the discretion of JJC, monies can be paid via Paypal Trusted/Friends & Family Payment (I do not offer PayPal Goods & Services. If
    Monies are paid via this method you will be notified of monies to be refunded & this will have the Transaction Fee that has been incurred by JJC Accounts deducted from the refund).

 

CANCELLATIONS (Retainer Fee** Information)

  • Up to 1 Year prior to your Event/Celebration - In the event that you (The Client) have the need to cancel your order in full for any reason your 25% OR 50% 'Retainer Fee'** OR full balance payment, will be refunded LESS £25. These monies provide JJCakes with a minimum compensation for any prep-work/designs/email/messages & call correspondence undertaken with both the Client & The Venue (Due diligence checks on the Venue will be made to confirm the order can be fulfilled by JJCakes).

  • 2-6 months prior to your Event/Celebration - In the event that you (The Client) have the need to cancel your order in full for any reason your 25% OR 50% 'Retainer Fee'** OR full balance payment, will be refunded LESS £25. These monies provide JJCakes with a minimum compensation for any prep-work/designs/email/messages & call correspondence undertaken with both the Client & The Venue (Due diligence checks on the Venue will be made to confirm the order can be fulfilled by JJCakes).

  • 1 week-2 months prior to your Event/Celebration - In the event that you (The Client) have the need to cancel your order in full for any reason your 25% OR 50% 'Retainer Fee'** payment will be non-refundable. These monies provide JJCakes with a minimum compensation for any prep-work/email/text messages/call correspondence undertaken & provides adequate compensation for any wage losses (turning away other clients) incurred for reserving your slot & it is used to purchase bulk delivery items in advance (ie. SugarPaste/Coloured Gels etc...).

  • Up to 1 week prior to your Event/Celebration - In the event that you (The Client) have the need to cancel your order in full for any reason your Full Balance Payment will be non-refundable. These monies provide JJCakes with compensation for all prep-work/Baking/email/text messages/call correspondence undertaken & provides adequate compensation for any wage losses (turning away other clients) incurred for reserving your slot & it is used to purchase bulk delivery items in advance (ie. SugarPaste/Coloured Gels etc...).

  • The 'Bespoke Items Charge' will only be refunded IF the items have not been purchased in advance. If they have been purchased in advance the items will be handed over to The Client.
     

COLLECTION/DELIVERY

  • Weekday Collection times are Mon-Thurs: 9.30am-8pm / Fri: 9.30-5pm (at the discretion of JJCakes, if a time is needed outside of these it can be discussed & possibly accommodated).

  • Weekend Collection times: Sat: 9am-12pm (times may vary if there is a Delivery booked-in, but this will be advised) / Sun: TBC when ordering as the Studio is closed (Personal Day/if there is a Delivery booked-in. A night time collection can be arranged at the discretion of JJCakes, if needed it can be discussed & possibly accommodated).

  • Arranged 'Collection Orders' can be collected from my private home business premises of JJCakes on the date & time agreed upon, details will be supplied once a Deposit OR Full Balance is paid/received.

  • The goods will be permitted to leave the JJCakes premises only upon the complete payment of all outstanding amounts, without exception. Should there be a prior agreement allowing for the payment of any debts upon collection, such payments must be fulfilled before any goods can be released to the client.

  • IF you are going to be more than 30 minutes late for a Collection please call, otherwise JJCakes reserves the right to call/message and
    re-arrrange the time slot to a more suitable time IF this time delay impacts on the running of the     Business ie. It has stopped a delivery of another order, I have a client appointment/consultation pre-arranged OR I have a prior arrangement etc...

  • Any Wedding Cake/Christening/Event/Party orders will be delivered to the chosen Venue, Mon-Sun (unless alternative arrangements have been made). Delivery, Setup & Collections are chargeable and will have been arranged prior to the date.

  • A disclaimer form will need to be completed by the Venue or person collecting the order (please advise them of this), they will be advised of the correct storage & and transportation instructions, and I will retain a copy.

  • JJCakes cannot be held responsible for any interference with the completed cake/cupcake order once it has been delivered, setup and left by JJCakes at the event venue. Photographs are always taken on the completed installation. Please inform your Venue/Wedding Consultant of this and please advise them that they need to be available to go over any specifics they may need to know about the cake/cupakes ie.stand/allergens/non-edible items to be removed etc.. .

  • JJCakes will not be held responsible for any interference with the completed cake/cupcake order once it has been collected (correct transportation information will be advised). IF any problems occur with the structure of the Cake, each query will be looked into (once photographic evidence is provided) to advise on the issue & what (if anything) can be done to rectify the situation.

  • If you have a complaint about anything to do with the service or product offered by JJCakes please email cheryl@jammyjamcakes JJCakes will endeavour to be in touch within 24hours.

  • If you encounter an issue with a product provided by JJCakes, kindly reach out to cheryl@jammyjamcakes within 24 hours to ensure prompt attention to your concern. Please include photographic evidence and retain as much of the remaining product as possible for return to JJCakes for further examination. Refunds will be considered only if approximately 75% or more of the product is returned. A response will be provided within 24 hours.
     

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