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In placing an order the customer is agreeing to the terms stated below.

 

  • Cakes may contain traces of nuts, please ask.

  • 1 months notice for large cupcake orders (50+) or large individual cake orders is ideally required, as items might need to be sourced & will be taken dependent on availability of dates etc...

  • Customers will receive a bespoke design from JJCakes to approve. We endeavour to match colour-wise, however all cakes are handmade therefore colour differences may occur unless sugarpaste samples are created by JJCakes & approved by the Client. These will be used to match too.

  • Cakes are ONLY booked & your 'Caking' slot reserved in the JJC Diary, when a Deposit or Full Balance is paid. An enquiry is not a confirmed order & will not have been reserved a slot in the JJC Diary.

  • A 'Rush-Order-Fee' of 20% will be applied to the Cake Quote (not delivery/setup) if an Order is required within a 3-day-turn-around. This is a specific charge that is added to an order to compensate for work that needs to be done in a very short space of time & additional labour that is incurred ie. additional purchasing of further ingredients & the sourcing of bespoke items.

  • A 'Holiday-Surcharge-Fee' of 20% will be applied to the Cake Quote (not delivery/setup) if the order is booked for a Bank Holiday.

  • JJC will not be available for Christmas Day/Boxing Day OR New Years Day Deliveries.

  • Any changes to pre-booked orders must be made at least 2 weeks before date of collection/delivery; these will be accommodated if possible & may incur extra charges.

  • Most cake orders will have various ribbons etc... as decoration around the cake & this is not edible, you will be advised of this. They must be removed from your cake before it is cut/eaten.

  • Whilst most of the flowers, figures and cake toppers are handmade in sugar, some are not & you will be advised of this. They must be removed from your cake before it is cut/eaten. 

  • Tiered Cakes will have a dowling/cake board structure to ensure stability of the cake whilst being stacked & for the duration of the celebration. You will be informed of this. They must be removed from your cake before it is cut/eaten. 

  • You are responsible for ensuring that caterers/venues are aware of these facts if JJCakes is not involved in assembling the Cake onsite.

 

CONSULTATION & FURTHER MEETINGS

  • There is a Consultation Fee of £10 for a 1hr Design Consultation appointment / £15 for a 1hr Design Consultation appointment + Cupcake samples (4).

  • The Fee must be paid in full on approval of agreed date/time & within 3 days of Consultation to allow for the Baking of Samples (not inclusive of UK Public Holidays).

  • The Consultation Fee is to be paid via Internet Banking OR PayPal payment ('Trusted/Friends & Family' Option so no charges are incurred on either side). 

  • Sponge/Buttercream Favour/s to be arranged prior to Consult Date.

  • If you wish to cancel or want to change your Consultation appointment, please let us know a minimum of 3 days prior to the date so as to stop any unnecessary baking & time.

  • The fee it will not be refunded if you do not show for an arranged Consultation.

  • Once you have decided on your Cake/Cupcake design & approved the quote etc....a deposit is required to secure the date & order in the diary. We can arrange another Consultation, as this also gives you/us the chance to discuss any further details regarding the final design/s. This further 1hour Consultation is then Free once deposit is received.

  • If after the initial & 2nd Consultations you wish to book a further Consultation/taster-session, a fee of £10 will apply for each extra 1hr & Sample Boxes will be made available for a further Fee & created as per requirements.

  • For Cake/Cupcake Quotes over £150 (NOT including Stand/Delivery & Setup charges), the Consult Fee of either £10 or £15 will be deducted from your Final Cake/Cupcake Quote, IF you chose to use JJCakes as your Cake Maker.

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QUOTES

  • A JJCakes Quote is valid for 3 months, as costs of Ingredients & Consumables change.

  • Outside the 3 months, JJCakes will need to re-quote .

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DEPOSITS

  • I am committed to working on only one to two wedding cake commissions per week plus a limited amount of Celebration Cakes/Cupcakes. Therefore, ALL 'Retainer Fees' are non-refundable as the monies secure your date in the JJCakes diary. The 'Retainer Fee' provides adequate compensation for any losses incurred if the order is cancelled ie. holding your date / time taken to create or design edible print/figures etc....for your Cake or Cupcakes / items purchased in advance ie. boards / ribbons / sugarpaste / gel colours / ingredients / decoration etc....

  • A non-refundable 'Retainer Fee' of 25% for all Final Full Quotes (Consumables + Stand/Delivery & Setup charges etc...) under £100 & 50% over £100, is required on all finalised orders.

  • In addition to the 'Retainer Fee', full payment is also required for ALL special items bought in especially for an order (ie. Personal/Personalised Wedding Cake Toppers etc....). This is to be added to the 'Retainer Fee' when the quote is approved by the client, as this secures your date & allows me to work on items in advance. The full outstanding balance is due 1 week prior to the collection/delivery of the order.

  • In the unfortunate event that JJCakes can no longer provide the service for the event, a full refund will be given & alternative trusted 'Cake Maker' Business names will be supplied, ALL special items bought in especially for an order will be handed over.

  • If the 'Outstanding Balance' for your Order is not received 1 week before the collection/delivery date, a reminder will be sent. If no response/payment is made within 48hours of the reminder, I reserve the right to cancel your order & you will lose your 'Retainer Fee' that will have been used at this stage to purchase ALL ingredients & sundries in advance.

  • A 'Refundable Deposit' is required for the acrylic 'Tower' stands when ordering your cupcakes/celebration cakes, with an individual hire charge of £2.50 per tier. The deposit will be refunded on the safe return of the stand or collection by myself, if this has been arranged.

 

PAYMENT METHODS

  • 'Retainer Fees' & 'Outstanding Balances' can be made via Internet Banking (Account details will be provided), Paypal (Goods & Services Paypal Payments will charge me a 3.4% + 30p Fee, so please pay via Trusted/Friends & Family Paypal if you wish to avoid these charges being passed onto you).

 

CANCELLATIONS

  • If you have to cancel your order fully for any reason, you will lose your non-refundable 'Retainer Fee' as it is used to purchase items in advance & provides adequate compensation for any losses incurred.

  • You will also lose the advance cost of any special items/personalised items bought for your order.

 

DELIVERY / COLLECTION

  • Arranged 'Collection Orders' can be collected from my private home premises of JJCakes on the date & time agreed upon.

  • Most Wedding Cake orders will be delivered to the chosen Venue. Delivery & setup charges will be incurred.

  • A disclaimer form will need to be completed by the Venue or person collecting the order (please advise them of this), they will be advised of the correct storage & and transportation instructions, and I will retain a copy.

  • JJCakes cannot be held responsible for any interference with the completed cake/cupcake order once it has been collected & and transported from the JJCakes premises.

  • JJCakes cannot be held responsible for any interference with the completed cake/cupcake order once it has been delivered/setup & left at the Venue, Please inform your Venue/Wedding Consultant of this.

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